Returns news and archive

Retailers risk losing customers if they get returns wrong

Over eight in ten (84 percent) online shoppers would stop using a retailer after a bad returns experience, according to new research on shopping trends. The ‘Rethinking Returns: From Returns to Retention’ report from Klarna suggests that retailers risk losing loyal customers if they get returns wrong, as 83 percent of online shoppers admit to...

Retail

UK fashion retailers face 360 million pounds of Christmas returns

UK fashion retailers face 360 million pounds worth of Christmas 2020 clothing and footwear returns, according to new research. For 2020 as a whole, a year which saw soaring e-commerce sales as companies faced prolonged store closures, apparel retailers face 4.3 billion pounds worth of returns. The proportion of online clothing and footwear sales...

Retail

Brits willing to pay extra for greener delivery and returns

Almost three-quarters of Brits say they’d be willing to pay extra for environmentally-friendly e-commerce options, new data reveals. According to a survey by returns management platform ReBound, 72 percent of Brits would pay extra to subsidise greener delivery and returns options, such as choosing more expensive carrier routes that generate...

Retail

UK returns expected to surge 63 percent on ‘Takeback Monday’

Returns of online purchases in the UK are expected to surge on Takeback Monday, the day that most Brits will return their unwanted and ill-fitting Christmas presents. According to a study commissioned by Royal Mail, returns will increase by 63 percent on the first working day of the year, compared to the average number of return parcels per day...

RetailFeatured

5 ways to use customer personalisation to reduce returns

For fashion retailers, returns are associated with enormous time and cost expenditures. Those who find ways to reduce the volume of their returns save money for themselves and time and trouble for their customers. Onsite personalisation, i.e. a personalised AI-supported webshop, can help. When it comes to returns, the fashion industry is hit...

Retail

Doddle survey indicates the importance of retailers’ returns experience

In their e-commerce experience, consumers consider returns as equally significant as delivery and payment and many feel that retailers’ returns process for previously purchased items could be improved. That’s according to a survey commissioned by international e-commerce solution provider Doodle. In May 2020, the company conducted a survey,...

Business |ANALYSIS

Growing pains of ill-sized clothing for both consumers and brands

New York - In the U.S. alone, Statista estimates return deliveries will cost 550 billion dollars by the end of this year, that’s 75.2 percent more than four years prior. Notably, that number doesn’t include restocking expenses nor inventory losses. Size and fit were the top reasons why people return online orders, according to an analysis from...

Retail |CEO INTERVIEW Featured

Backed by Max Levchin, this startup wants to solve e-tailers’ returns nightmare

Shopping online is easier than ever, thanks to services such as same day delivery, “buy now, pay later” and real time shipping updates. Returning an item, however, isn’t always a seamless process. Customers often have to print a return label (“who owns a printer these days?”, wonders the average Millennial), pay for the costs of sending the...

RetailFeatured

Fashion brands not meeting customers’ omnichannel expectations, study reveals

A new study has found that fashion brands are not delivering the omnichannel experience that customers expect, particularly when it comes to flexible and fast delivery and returns services, and modern customer support services. The study, which was conducted by retail automation platform Veeqo, found that only six percent of brands meet...

BusinessFeatured

Germany backs virtual dressing rooms to prevent online returns

The problem with returns is not only bothering online retailers but also environmentalists: the constant sending and receiving of parcels is increasing climate change because of the increased emission of greenhouse gasses. The problem is becoming more and more urgent in view of the steadily increasing online turnover. For this reason, the German...