Associate Dispenser

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica’s 190,000 employees in 150 countries work towards a common mission to help people see more and be more. 

We are seeking a dedicated and meticulous Associate Dispenser to join our team at LUXOTTICA RT AU PTY LTD., located in Castletown. This role is ideal for someone passionate about optical dispensing and delivering outstanding customer service in a dynamic retail environment.
As an Associate Dispenser, you will play a crucial role in assisting customers with their eyewear needs, ensuring accurate dispensing of prescription lenses, and providing expert advice on frame selections and lens options. Your work will directly impact customer satisfaction and help maintain the high-quality standards LUXOTTICA is known for.
Key Responsibilities:

• Accurately interpret optical prescriptions and ensure correct dispensing of lenses and frames according to specifications.
• Provide personalised consultations to customers to recommend suitable frames, lenses, and additional optical products that meet their lifestyle and visual requirements.
• Assist customers during fittings, making necessary adjustments to frames for optimal comfort and appearance.
• Maintain and organise dispensing areas, including inventory management and replenishment of stock.
• Ensure compliance with all health and safety regulations related to optical dispensing and handling of eyewear products.
• Collaborate closely with optometrists and other team members to deliver seamless service and resolve any customer inquiries or issues.
• Stay informed about the latest trends and innovations in eyewear and lens technologies.

Qualifications & Skills:

• Previous experience in optical dispensing or a closely related retail environment is preferred.
• Strong attention to detail and accuracy in handling prescriptions and measurements.
• Excellent interpersonal and communication skills to provide empathetic, clear, and professional customer interactions.
• Ability to work effectively both independently and as part of a diverse team.
• Basic understanding of optical terminology and products is advantageous; willingness to undergo company training if necessary.
• Commitment to delivering exceptional customer service and contributing to a positive store environment.

About LUXOTTICA RT AU PTY LTD.
LUXOTTICA is a global leader in design, manufacture, and distribution of premium, luxury, and sports eyewear. At our Castletown location, we pride ourselves on fostering an inclusive, collaborative workplace where employees are encouraged to grow, innovate, and contribute to our shared success. Joining our team means becoming part of a company that values diversity, professional development, and a commitment to excellence.
If you are enthusiastic about optical dispensing and eager to enhance customers' visual experiences, we welcome you to apply for the Associate Dispenser role and become a valued member of our Castletown team.

To be considered for this opportunity, please click apply and send your cover letter and resume today.

As an inclusive, team-first company, our people are at the core of everything we do.

We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.

We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.

We work hard to create a safe and inclusive environment for all, and most importantly, we're all about creating better experiences - for our customers and for each other.